T H E   W H I T E   H O U S E

1997 Consumer's Resource Handbook

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Part II. Consumer Assistance Directory

National Consumer Organizations

These organizations define their missions as consumer assistance, protection and/or advocacy. The descriptions below are based on information they provided. The services they provide vary. Those that assist individuals with marketplace problems are specified. Otherwise, these organizations do not assist consumers with individual complaints, although many are interested in hearing from consumers about problems, issues and trends in connection with their advocacy and consumer education activities. Most, though not all, develop and distribute consumer education and information materials; several are professional associations primarily or exclusively concerned with improving consumer protection or customer service; and many are engaged in advocacy of consumer interests before government, the courts and the news media. Where informational or educational materials are offered, there might be a charge; contact the organization to find out.

Alliance Against Fraud in Telemarketing (AAFT)
1701 K Street, N.W.
Suite 1200
Washington, DC 20006
202­835­3323
Fax: 202­835­3323

• The alliance, coordinated by the National Consumers League, is an international coalition of public interest groups, trade associations, labor unions, businesses, law enforcement agencies, consumer reporters and consumer protection agencies. AAFT members promote cooperative educational efforts to alert potential victims to the threat of telemarketing fraud and steps consumers can take to protect themselves.

American Association of Retired Persons (AARP)
Consumer Affairs Section
601 E Street, N.W.
Washington, DC 20049
202­434­6030
Fax: 202­434­6466

• AARP's Consumer Affairs Section advocates on behalf of mid-life and older consumers, develops and distributes consumer information, and educates the private sector about the specific needs of older consumers. Programs and materials on housing, insurance, funeral practices, eligibility for public benefits, financial security, transportation and consumer protection issues are developed, with special focus on the needs and problems of older consumers.

American Council on Consumer Interests (ACCI)
240 Stanley Hall
University of Missouri
Columbia, MO 65211
573­882­3817
Fax: 573­884­6571
E-mail: acci@showme.missouri.edu
Contact: Anita B. Metzen, Executive Director

• Serving the professional needs of consumer educators, researchers and policymakers, ACCI publications and educational programs foster the production, synthesis and dissemination of information in the consumer interest.

American Council on Science and Health (ACSH)
1995 Broadway, 2nd Floor
New York, NY 10023­5860
212­362­7044
Fax: 212­362­4919

• A non-profit public education group, ACSH's goal is to provide up-to-date, sound information on the relationship between health and chemicals, foods, lifestyles and the environment. Booklets and special reports on a variety of topics are available, as is a quarterly magazine, Priorities.

Bankcard Holders of America (BHA)
524 Branch Drive
Salem, VA 24153
540­389­5445
Fax: 540­389­3020

• A non-profit organization, BHA assists consumers in saving money on credit, getting out of debt and resolving credit problems. It offers lists of low-rate and secured credit cards, more than 20 guides and brochures on credit topics, including a cost/benefit guide to rebate/frequent flier programs, as well as a newsletter.

Call for Action
5272 River Road
Suite 300
Bethesda, MD 20816
301­657­8260 (network information)
Fax: 301­657­2914
TDD: 301­657­9462

• Call for Action assists consumers with marketplace problems. An international non-profit hotline, Call for Action is affiliated with radio and television stations and helps consumers and small businesses through mediation of marketplace disputes. A list of the affiliated radio and television stations is available by contacting the hotline.

Center for Auto Safety (CAS)
2001 S Street, N.W., Suite 410
Washington, DC 20009
202­328­7700

• CAS assists consumers with auto-related problems. CAS advocates on behalf of consumers in auto safety and quality, fuel efficiency, emissions and related issues. For advice on specific problems, CAS requests that consumers write; include a brief statement of the problem or question; year, make and model of the vehicle; and a stamped self-addressed envelope.

Center for Science in the Public Interest (CSPI)
1875 Connecticut Avenue, N.W., Suite 300
Washington, DC 20009
202­332­9110
Fax: 202­265­4954

• A non-profit, membership organization, CSPI conducts research, education and advocacy on nutrition, health, food safety and related issues, and publishes the monthly Nutrition Action Healthletter as well as other consumer information materials.

Citizen Action
1730 Rhode Island Avenue, N.W.
Washington, DC 20036
202­775­1580
Fax: 202­296­4054

• Citizen Action works on behalf of its 3 million members and 34 state organizations on health care reform, environment, energy, transportation and civil rights issues.

Community Nutrition Institute (CNI)
910 17th Street, N.W., Suite 413
Washington, DC 20006
202­776­0595
Fax: 202­776­0599
E-mail: cni@digex.net

• An advocate for programs and services to enable consumers to enjoy a diet that is adequate, safe and healthy, CNI also works to increase citizen participation in the state and Federal policy and administrative processes to achieve these goals. CNI publishes Nutrition Week, a newsletter covering nutrition and food safety issues, as well as related legislative and regulatory actions.

Congress Watch
215 Pennsylvania Avenue, S.E.
Washington, DC 20003
202­546­4996
Fax: 202­547­7392
E-mail: congresswatch@citizen.org

• An arm of Public Citizen, Congress Watch works for consumer-related legislation, regulation and policies in such areas as trade, health and safety, and campaign financing, and has publications available on the issues with which it deals.

Consumer Action (CA)
116 New Montgomery, Suite 233
San Francisco, CA 94105
415­777­9635 (consumer complaint hotline, 10 a.m.-- 2 p.m., PST)
Fax: 415­777­5267

• Consumer Action assists consumers with marketplace problems. An education and advocacy organization specializing in credit, finance and telecommunications issues, Consumer Action offers a multi-lingual consumer complaint hotline, free information on its surveys of banks and long-distance telephone companies, and consumer education materials in as many as eight languages.

Consumer Alert
1001 Connecticut Avenue, N.W., Suite 1128
Washington, DC 20036
202­467­5809
Fax: 202­467­5814
E-mail: calert@his.com

• Consumer Alert is a non-profit, membership organization whose mission is to inform the public about the consumer benefits of competitive enterprise, advancing competition as the best regulator of business. A bimonthly newsletter and other materials are available.

Consumer Federation of America (CFA)
1424 16th Street, N.W., Suite 604
Washington, DC 20036
202­387­6121
Fax: 202­265­7989

• Made up of more than 240 organizations representing a membership exceeding 50 million consumers, CFA is a consumer advocacy and education organization. Issues on which it currently represents consumer interests before Congress and Federal regulatory agencies include telephone service, insurance and financial services, product safety, indoor air pollution, health care, product liability and utility rates. It develops and distributes studies of various consumer issues, as well as consumer guides in book and pamphlet form. In addition, CFA publishes several newsletters. The National Insurance Consumer Organization (NICO) has merged with CFA and is now known as CFA Insurance Group.

Consumers for World Trade (CWT)
2000 L Street, N.W., Suite 200
Washington, DC 20036
202­785­4835
Fax: 202­416­1734
E-mail: cwt@ids2.idsonline.com

• A non-profit organization, CWT supports trade expansion and liberalization to promote economic growth and increase consumer choice and price competition in the marketplace. Various publications are available.

Consumers Union of U.S., Inc. (CU)
101 Truman Avenue
Yonkers, NY 10703­1057
914­378­2000
Fax: 914­378­2900

• A non-profit, independent organization, CU researches and tests consumer goods and services and disseminates the results in its monthly magazine, Consumer Reports, as well as in other publications and media.

Council of Better Business Bureaus, Inc. (CBBB)
4200 Wilson Boulevard
Arlington, VA 22203
703­276­0100
Fax: 703­525­8277
E-mail: bbb@bbb.org
Website: www.bbb.org

• Sponsored by national companies and the nation's Better Business Bureaus, the Council of Better Business Bureaus provides coordination and leadership to the 162 Better Business Bureaus (BBBs) in the United States (see page 34 for the listing), offers a national advertising review program, dispute resolution services, an advisory service that reports on national charities, consumer information services, and voluntary industry guidelines for advertising and selling products and services.

Families USA Foundation
1334 G Street, N.W., Suite 300
Washington, DC 20005
202­628­3030
Fax: 202­347­2417
E-mail: info@familiesusa.org
Website: epn.org/families.html

• A national, non-profit membership organization committed to comprehensive reform of health and long­term care, Families USA works to educate and mobilize consumers on health care issues. In addition to its two grassroots advocacy networks--a.s.a.p., a network of health and long-term care reform activists and HealthLink USA, a nationwide health reform computer network for public interest groups--Families USA develops and distributes reports and other materials on health and long-term care issues.

Health Research Group (HRG)
1600 20th Street, N.W.
Washington, DC 20009
202­588­1000

• A division of Public Citizen, HRG works for protection against unsafe foods, drugs, medical devices and workplaces, and advocates for greater consumer control over personal health decisions. A monthly Health Letter and other publications are available.

National Association of Consumer Agency Administrators (NACAA)
1010 Vermont Avenue, N.W. Suite 514
Washington, DC 20005
202­347­7395
Fax: 202­347­2563

• An association of the administrators of local, state and Federal Government consumer protection agencies, NACAA provides training programs, public policy studies and conferences, professional publications and other member services.

National Association of State Utility Consumer Advocates (NASUCA)
1133 15th Street, N.W., Suite 550
Washington, DC 20005
202­727­3908
Fax: 202­727­3911

• A national organization of 41 utility ratepayer advocate offices in 38 states and the District of Columbia, NASUCA members represent millions of consumers served by investor-owned gas, telephone, electric and water companies before Congress, state regulatory commissions, the courts, the Federal Energy Regulatory Commission and the Federal Communications Commission.

National Coalition for Consumer Education (NCCE)
295 Main Street, Suite 200
Madison, NJ 07940
201­377­8987
Fax: 201­377­4828

• The coalition brings together people and resources from government, business, education, consumer organizations and the media to educate consumers about such important issues as financial management, health and safety, and the environment. The coalition develops and provides educational materials and resources to consumer educators but does not handle requests from individuals.

National Consumers League (NCL)
1701 K Street, N.W.
Suite 1200
Washington, DC 20006
202­835­3323
Fax: 202­835­0747

• Founded in 1899, NCL is America's pioneer consumer advocacy organization. The league is a non-profit, membership organization working for health, safety and fairness in the marketplace and workplace. Current principal issue areas include consumer fraud, food and drug safety, fair labor standards, child labor, health care, the environment, financial services and telecommunications. The league develops and distributes consumer education materials and newsletters.

National Foundation for Consumer Credit, Inc. (NFCC)
8611 2nd Avenue, Suite 100
Silver Spring, MD 20910
301­589­5600
Toll free: 800­388­2227
Fax: 301­495­5623

• A membership organization for non-profit community organizations which are often called Consumer Credit Counseling Service agencies and are in more than 1,100 locations in the United States and Canada. The agencies educate and counsel individuals and families on credit issues. Consumers are taught to budget and use credit wisely and may be helped to resolve their credit problems. The 800 number provides the location of the nearest agency.

National Fraud Information Center (NFIC)
P.O. Box 65868
Washington, DC 20035
Toll free: 800­876­7060 (9 a.m.--5 p.m.; TDD available)
Fax: 202­835­0767
E-mail: nfic@internetmci.com
Website: www.fraud.org

• NFIC assists consumers with recognizing and filing complaints about telemarketing and Internet fraud. A project of the National Consumers League, the center's toll-free hotline provides consumers with information to help them avoid becoming victims of fraud, referral to appropriate law enforcement agencies and professional associations, and assistance in filing complaints. The center also provides professionals involved in consumer fraud prevention and enforcement with telecommunications systems and data links to improve fraud regulation, prevention and law enforcement.

National Institute for Consumer Education (NICE)
207 Rackham Building
College of Education
Eastern Michigan University
Ypsilanti, MI 48197
313­487­2292
Fax: 313­487­7153
E-mail: rosella.bannister@emich.edu

• A consumer education resource and professional development center for K­12 classroom teachers, business, government, labor and community educators, NICE conducts training programs, develops teaching guides and resource lists, and manages a national clearinghouse of consumer education materials, including videos, software programs, textbooks and curriculum guides.

National Insurance Consumer Organization (NICO)
See Consumer Federation of America (CFA)

Project OPEN (Online Public Education Network)
c/o Interactive Services Association
8403 Colesville Road, Suite 865
Silver Spring, MD 20910
301­495­4955
Fax: 301­495­4959
E-mail: project-open@isa.net

• Project OPEN is a joint effort of the National Consumers League (NCL), the Interactive Services Association (ISA), and leading online/Internet service companies. Its primary mission is to help consumers understand how to use online and Internet services in an informed and responsible way. Project OPEN's brochure, "How To Get the Most Out of Going Online," provides basic information about going online and describes tools that are available to help parents and educators screen online content for children. Single copies of the brochure are available free by calling 800­466­OPEN. For information about bulk copies, contact ISA at 301­495­4955.

Public Citizen, Inc.
1600 20th Street, N.W.
Washington, DC 20009
202­588­1000

• A national, non-profit membership organization representing consumer interests through lobbying, litigation, research and publications, Public Citizen represents consumer interests in Congress, the courts, government agencies and the media. Primary current areas of interest include product liability, health care delivery, safe medical devices and medications, open and ethical government, and safe and sustainable energy use.

Public Voice for Food and Health Policy
1101 14th Street, N.W.
Suite 710
Washington, DC 20005
202­371­1840
Fax: 202­371­1910
E-mail: pvoice@ix.netcom.com
Website: www.publicvoice.org/pvoice.html

• A national research, education and advocacy organization, Public Voice works for food and agriculture policies and practices that improve the safety, health and affordability of the food supply and protect the environment. Public Voice develops and distributes consumer information materials on pesticide reduction, nutrition labeling, seafood safety and inner-city food access.

Society of Consumer Affairs Professionals in Business (SOCAP)
801 North Fairfax Street
Suite 404
Alexandria, VA 22314
703­519­3700
Fax: 703­549­4886
E-mail: socap@aol.com

• An international professional organization, SOCAP provides training, conferences and publications to encourage and maintain the integrity of business in transactions with consumers; to encourage and promote effective communication and understanding among business, government and consumers; and to define and advance the consumer affairs profession.

U.S. Public Interest Research Group (U.S. PIRG)
218 D Street, S.E.
Washington, DC 20003­1900
202­546­9707
202­546­2461
E-mail: pirg@pirg.org
Website: www.pirg.org/pirg

• The group is the national lobbying office for state public interest research groups, consumer/environmental advocacy groups active in 33 states that lobby and publish reports on issues, including credit bureau errors; bank fees and services; toy, ATV and product safety; toxic chemicals in art supplies and other consumer products; and recycling, over-packaging and green consumerism. U.S. PIRG does not handle individual consumer complaints directly but measures complaint levels to gauge the need for remedial legislation.

Better Business Bureaus

Better Business Bureaus (BBBs) are non-profit organizations supported primarily by local business members. The focus of BBB activities is to promote an ethical marketplace by encouraging honest advertising and selling practices, and by providing alternative dispute resolution. BBBs offer a variety of consumer services. For example, they provide consumer education materials; answer consumer questions; provide information about a company, particularly whether or not there are unanswered or unsettled complaints or other marketplace problems; help resolve buyer/seller complaints against a company, including mediation and arbitration services; and provide information about charities and other organizations that are seeking public donations.

BBBs usually request that a complaint be submitted in writing so that an accurate record exists of the dispute. The BBB will then take up the complaint with the company involved. If the complaint cannot be satisfactorily solved through communication with the business, a BBB may offer an alternative dispute settlement process, such as mediation or arbitration. BBBs do not judge or rate individual products or brands, handle complaints concerning the price of goods or services, handle employer/employee wage disputes or give legal advice.

If you need help with a consumer question or complaint, call your local BBB to ask about its services. Or you can go on-line to acquire information about the BBB through the Internet, located at http://www.bbb.org. The BBB World Wide Web server features consumer fraud and scam alerts and provides information about BBB programs, services and locations.

The Council of Better Business Bureaus, the umbrella organization for the BBBs, also provides programs and publications for consumers. The Council can assist with complaints about the truthfulness and accuracy of national advertising claims, including children's advertising; provide reports on national soliciting charities; and help to settle disputes with automobile manufacturers through the BBB AUTO LINE program.

In addition to the BBBs listed below, there are 16 BBBs in Canada. The Council of Better Business Bureaus can give you the addresses for Bureaus in Canada.

Council

Council of Better Business Bureaus, Inc.

4200 Wilson Boulevard
Arlington, VA 22203
703­276­0100

Bureaus

Alabama

1210 South 20th Street (35255­5268)
P.O. Box 55268
Birmingham, AL 35205
205­558­2222

1528 Peachtree Lane, Suite 1
Cullman, AL 35057
205­737­0539

118 Woodburn
Dothan, AL 36301
334­794­0492

102 Court Street, Suite 512
Florence, AL 35620
Toll free: 800­239­1642

107 Lincoln Street, N.E.
P.O. Box 383
Huntsville, AL 35804
205­533­1640

100 North Royal Street
Mobile, AL 36602­3295
334­433­5494

60 Commerce Street, Suite 806
Montgomery, AL 36104­3559
334­262­5606

Alaska

2805 Bering Street, Suite 5
Anchorage, AK 99503­3819
907­562­0704

P.O. Box 74675
Fairbanks, AK 99707
907­451­0222

Arizona

4428 North 12th Street
Phoenix, AZ 85014­4585
900­225­5222 ($.95/min.)
602­240­3473 (flat fee of $3.80)

3620 North 1st Avenue, Suite 136
Tucson, AZ 85719
520­888­5353

Arkansas

1415 South University
Little Rock, AR 72204­2605
501­664­7274

California

705 18th Street
Bakersfield, CA 93301
805­322­2074

290 N. 10th Street, Suite 206
Colton, CA 92324­3052
900­225­5222 ($.95/min.)

6101 Ball Road, Suite 309
Cypress, CA 90630­3966
900­225­5222 ($.95/min.)

2519 West Shaw, #106
Fresno, CA 93711
209­222­8111

3727 West Sixth Street, Suite 607
Los Angeles, CA 90020
900­225­5222 ($.95/min.)

510 16th Street, Suite 550
Oakland, CA 94612­1584
510­238­1000

400 S Street
Sacramento, CA 95814­6997
916­443­6843

5050 Murphy Canyon, Suite 110
San Diego, CA 92123
619­496­2131

1530 Meridian, Suite 110
San Jose, CA 95125
408­445­3000

400 South El Camino Real, Suite 350
San Mateo, CA 94402­1706
415­696­1240

213 Santa Barbara Street
Santa Barbara, CA 93102
805­963­8657

11 S. San Joaquin Street
Stockton, CA 95202­3202
209­948­4880

Colorado

3622 North El Paso (80933­5454)
P.O. Box 7970
Colorado Springs, CO 80933­7970
719­636­1155

1780 South Bellaire, Suite 700
Denver, CO 80222­4350
303­758­2100

1730 South College Avenue, Suite 303
Fort Collins, CO 80525­1073
907­484­1348
370­778­2809 (Cheyenne)

119 West 6th Street, Suite 203
Pueblo, CO 81003­3119
719­542­6464

Connecticut

Parkside Building
821 North Main Street Ext.
Wallingford, CT 06492­2420
203­269­2700

Delaware

2055 Limestone Road, Suite 200
Wilmington, DE 19808­5532
302­996­9200

District of Columbia

1012 14th Street, N.W.
9th Floor
Washington, DC 20005­3410
202­393­8000

Florida

5830 142nd Avenue North
Suite B (34620)
P.O. Box 7950
Clearwater, FL 34618­7950
813­842­5459 (Pasco City)
813­535­5522 (Pinellas County)
813­854­1154 (Hills, Tampa)
813­957­0093(Sarasota, Manatee)
Toll free: 800­525­1447 (Hernando)

2710 Swamp Cabbage Court
Fort Myers, FL 33901­9333
900­225­5222 ($.95/min.)

7820 Arlington Expressway, #147
Jacksonville, FL 32211
904­721­2288

16291 N.W. 57th Avenue
Miami, FL 33014­6709
900­225­5222 ($.95/min.)

4900 Bayou Blvd., Suite 112
Pensacola, FL 32597­1511
904­494­0222

1950 Port St. Lucie Blvd., Suite 211
Port St. Lucie, FL 34952­5579
407­337­2083

580 Village Blvd., Suite 340
West Palm Beach, FL 33409
561­686­2200

1011 North Wymore Road, Suite 204
Winter Park, FL 32789­1736
407­621­3300

Georgia
204 North Jackson
Albany, GA 31706­3241
912­883­0744

100 Edgewood Avenue, Suite 1012
Atlanta, GA 30303­3075
404­688­4910

301 7th Street
P.O. Box 2085
Augusta, GA 30903­2085
706­722­1574

208 13th Street
P.O. Box 2587 (31902­2587)
Columbus, GA 31901­2137
706­324­0712

301 Mulberry Street, Suite 102
Macon, GA 31201
912­742­7999

6606 Abercorn Street, Suite 108­C
Savannah, GA 31405­5817
912­354­7521

Hawaii

1600 Kapiolani Blvd.
Suite 201
Honolulu, HI 96814­3801
808­941­5222

Idaho

1333 West Jefferson
Boise, ID 83702­5320
208­342­4649

1575 South Blvd.
Idaho Falls, ID 83404­5926
208­523­9754

Illinois

330 North Wabash
Chicago, IL 60611
900­225­5222 ($.95/min.)

3024 West Lake
Peoria, IL 61615­3770
309­688­3741

810 East State Street, 3rd Floor
Rockford, IL 61104­1001
900­225­5222 ($.95/min.)

Indiana

722 West Bristol Street
Suite H­2 (46514­2988)
P.O. Box 405
Elkhart, IN 46515­0405
219­262­8996

4004 Morgan Avenue
Suite 201
Evansville, IN 47715­2265
812­473­0202

1203 Webster Street
Fort Wayne, IN 46802­3493
219­423­4433

4189 Cleveland Street
Gary, IN 46408
219­980­1511
219­769­8053

22 E. Washington St., Suite 200
Indianapolis, IN 46204­3584
317­488­2222

207 Dixie Way North, Suite 130
South Bend, IN 46637­3360
219­277­9121

Iowa

852 Middle Road, Suite 290
Bettendorf, IA 52722­4100
319­355­6344

505 5th Avenue, Suite 615
Des Moines, IA 50309­2375
515­243­8137

505 6th Street, Suite 417
Sioux City, IA 51101
712­252­4501

Kansas
501 Southeast Jefferson, Suite 24
Topeka, KS 66607­1190
913­232­0454

328 Laura
P.O. Box 11707­1190
Wichita, KS 67211
316­263­3146

Kentucky
410 West Vine Street, Suite 280
Lexington, KY 40507­1616
606­259­1008

844 South Fourth Street
Louisville, KY 40203­2186
502­583­6546

Louisiana

1605 Murray Street, Suite 117
Alexandria, LA 71301­6875
318­473­4494

2055 Wooddale Blvd.
Baton Rouge, LA 70806­1546
504­926­3010

3038 Park NE, Suite 204
Houma, LA 70360­6354
504­868­3456

100 Huggins Road (70506)
P.O. Box 30297
Lafayette, LA 70593­0297
318­981­3497

3941­L Ryan Street 70605)
P.O. Box 7314
Lake Charles, LA 70606­7314
318­478­6253

141 Desiard Street, Suite 808
Monroe, LA 71201­7380
318­387­4600

1539 Jackson Avenue, Suite 400
New Orleans, LA 70130­5843
504­581­6222

3612 Youree Drive
Shreveport, LA 71105­2122
318­861­6417

Maine

812 Stevens Avenue
Portland, ME 04103­2648
207­878­2715

Maryland

2100 Huntingdon Avenue
Baltimore, MD 21211­3215
900­225­5222 ($.95/min.)

Massachusetts

20 Park Plaza, Suite 820
Boston, MA 02116­4344
617­426­9000

293 Bridge Street, Suite 320
Springfield, MA 01103­1402
413­734­3114

32 Franklin Street (01608­1900)
P.O. Box 16555
Worchester, MA 01608­1900
508­755­2548

Michigan
40 Pearl, N.W., Suite 354
Grand Rapids, MI 49503
616­774­8236

30555 Southfield Road
Suite 200
Southfield, MI 48076­7751
810­644­9100

Minnesota
2706 Gannon Road
St. Paul, MN 55116­2600
612­699­1111

Mississippi

4500 155 N. Suite 287 (39211)
P.O. Box 12745
Jackson, MS 39236­2745
601­987­8282

Missouri

306 E. 12th Street, Suite 1024
Kansas City, MO 64106­2418
816­421­7800

12 Sunnen Drive, Suite 121
St. Louis, MO 63143
314­645­3300

205 Park Central East, Suite 509
Springfield, MO 65806­1326
417­862­4222

Nebraska

3633 O Street, Suite 1
Lincoln, NE 68510­1670

402­476­8855
2237 North 91st Court
Omaha, NE 68134­6022
402­391­7612

Nevada

1022 East Sahara Avenue
Las Vegas, NV 89104­1515
702­735­6900

991 Bible Way (89502)
P.O. Box 21269
Reno, NV 89515­1269
702­322­0657

New Hampshire

410 South Main Street
Suite 3
Concord, NH 03301­3483
603­224­1991

New Jersey

400 Lanidex Plaza
Parsippany, NJ 07054­2797
201­581­1313

1721 Route 37, East
Toms River, NJ 08753­8239
908­270­5577

1700 Whitehorse-Hamilton Square
Suite D­5
Trenton, NJ 08690­3596
609­588­0808

16 Maple Avenue
P.O. Box 303
Westmont, NJ 08108­0303
609­854­8467

New Mexico

2625 Pennsylvania, NE
Suite 2050
Albuquerque, NM 87110­3657
505­884­0500

308 North Locke
Farmington, NM 87401­5855
505­326­6501

201 N. Church, Suite 330
Las Cruces, NM 88001­3548
505­524­3130

New York

346 Delaware Avenue
Buffalo, NY 14202­1899
900­225­5222 ($.95/min.)

266 Main Street
Farmingdale, NY 11735­2618
900­225­5222 ($.95/min.)

257 Park Avenue, South
New York, NY 10010­7384
900­225­5222 ($.95/min.)

847 James Street, Suite 200
Syracuse, NY 13202­2552
900­225­522 ($.95/min.)

30 Glenn Street
White Plains, NY 10603­3213
900­225­5222 ($.95/min.)

North Carolina

1200 BB&T Building
Asheville, NC 28801­3418
704­253­2392

5200 Park Road, Suite 202
Charlotte, NC 28209­3650
704­527­0012
3608 West Friendly Avenue

Greensboro, NC 27410­4895
910­852­4240

3125 Poplarwood Court
Suite 308
Raleigh, NC 27604­1080
919­872­9240

Eden Place
8366 Drena Drive (28673)
P.O. Box 69
Sherrils Ford, NC 28673­0069
704­478­5622

500 West 5th Street, Suite 202
Winston-Salem, NC 27101­2728
910­725­8384

Ohio

222 W. Market Street
Akron, OH 44303­2111
330­253­4590

1434 Cleveland Avenue, N.W. (44703)
P.O. Box 8017
Canton, OH 44711­8017
330­454­9401

898 Walnut Street
Cincinnati, OH 45202­2097
513­421­3015

2217 East 9th Street, Suite 200
Cleveland, OH 44115­1299
216­241­7678

1335 Dublin Street, #30­A
Columbus, OH 43215­1000
614­486­6336

40 West Fourth Street, Suite 1250
Dayton, OH 45402­1828
513­222­5825

112 North West High Street (45801)
P.O. Box 269
Lima, OH 45802­0269
419­223­7010

425 Jefferson Avenue, Suite 909
Toledo, OH 43604­1055
419­241­6276

600 Mahoning Bank Building
P.O. Box 1495
Youngstown, OH 44501­1495
330­744­3111

Oklahoma

17 South Dewey
Oklahoma City, OK 73102­2400
405­239­6081

6711 South Yale, Suite 230
Tulsa, OK 74136­3327
918­492­1266

Oregon

333 SW Fifth Avenue, Suite 300
Portland, OR 97204
503­226­3981

Pennsylvania

528 North New Street
Bethlehem, PA 18018­5789
610­866­8780

29 E. King Street, Suite 322
Lancaster, PA 17602­2852
900­225­5222 ($.95/min.)

1930 Chestnut Street
P.O. Box 2297
Philadelphia, PA 19103­0297
900­225­5222 ($.95/min.)

300 6th Avenue, Suite 100­UL
Pittsburgh, PA 15222­2511
412­456­2700

129 N. Washington Avenue (18503­2204)
P.O. Box 993
Scranton, PA 18501­0993
717­342­9129

Puerto Rico

1608 Bori Street (00927­6100)
San Juan, PR 00927­6100
809­756­5400

Rhode Island

120 Lavan Street
Warwick, RI 02887­1071
401­785­1212

South Carolina

2330 Devine Street (29205)
P.O. Box 8326
Columbia, SC 29202­8326
803­254­2525

307­B Falls Street
Greenville, SC 29601­2829
803­242­5052

1601 North Oak Street
Suite 101
Myrtle Beach, SC 29577­1601
803­626­6881

Tennessee

P.O. Box 1178 TCA
Blountville, TN 37617­1178
423­325­6616

1010 Market Street, Suite 200
Chattanooga, TN 37402­2614
423­266­6144

2633 Kingston Pike, Suite 2 (37919)
P.O. Box 10327
Knoxville, TN 37939­0327
423­522­2552

6525 Quall Hollow, Suite 410 (38120)
P.O. Box 17036
Memphis, TN 38178­0036
901­759­1300

414 Union Street, Suite 1830
Nashville, TN 37219­1778
615­242­4BBB

Texas

3300 S. 14th Street, Suite 307
Abilene, TX 79605­5052
915­691­1533

1000 South Polk (79101­3408)
P.O. Box 1905
Amarillo, TX 79105­1905
806­379­6222

2101 So. IH35, Suite 302
Austin, TX 78741­3854
512­445­2911

476 Oakland Avenue (77701­2011)
P.O. Box 2988
Beaumont, TX 77704­2988
409­835­5348

4346 Carter Creek Parkway
Bryan, TX 77802­4413
409­260­2222

216 Park Avenue
Corpus Christi, TX 78401
512­887­4949

2001 Bryan Street, Suite 850
Dallas, TX 75201­3093
900­225­5222 ($95/min.)

State National Plaza, Suite 1101
El Paso, TX 79901
915­577­0191

1612 Summit Avenue, Suite 260
Fort Worth, TX 76102­5978
817­332­7585

5225 Katz Freeway, Suite 500
Houston, TX 77007
900­225­5222 ($.95/min.))

916 Main Street, Suite 800
Lubbock, TX 79401­3910
806­763­0459

10100 County Road, 118 West
P.O. Box 60206
Midland, TX 79711­0206
915­563­1880

3121 Executive Drive (76904)
P.O. Box 3366
San Angelo, TX 76902­3366
915­949­2986

1800 Northeast Loop 410
Suite 400
San Antonio, TX 78217­5296
210­828­9441

3600 Old Bullard Road, #103­A(75701)
P.O. Box 6652
Tyler, TX 75711­6652
903­581­5704

6801 Sanger Avenue, Suite 125 (76710)
P.O. Box 7203
Waco, TX 76714­7203
817­772­7530

609 International Blvd. (78596)
P.O. Box 69
Weslaco, TX 78599­0069
210­968­3678

4245 Kemp Blvd., Suite 900
Wichita Falls, TX 76308­2830
817­691­1172

Utah

1588 South Main Street
Salt Lake City, UT 84115­5382
801­487­4656

Vermont
(Contact Boston office)
800­4BBB­811 (802­Vermont only)

Virginia

11903 Main Street
Fredericksburg, VA 22408
540­373­9872

3608 Tidewater Drive
Norfolk, VA 23509­1499
804­627­5651

701 East Franklin, Suite 712
Richmond, VA 23219­2332
804­648­0016

31 West Campbell Avenue
Roanoke, VA 24011­1301
540­342­3455

Washington

1401 N. Union, #105
Kennewick, WA 99336­3819
509­783­0892

4800 South 188th Sreet, Suite 222 (98188)
P.O. Box 68926
Sea Tac, WA 98168­0926
900­225­5222 ($4 call)

East 123 Indiana, Suite 106
Spokane, WA 99207­2356
509­328­2100

32 North 3rd Street, Suite 410
P.O. Box 1584
Yakima, WA 98901
509­248­1326

Wisconsin

740 North Plankinton Avenue
Milwaukee, WI 53203­2478
414­273­1600

Corporate Consumer Contacts

This section will help you resolve a complaint about a service or product. First, be sure to go back to the place where you bought the product or service. Try to resolve the complaint with the seller. If that does not work, the next step is to write or call the company's headquarters.

This section lists the names and addresses of more than 650 corporate headquarters and, in many cases, the name of the person to contact. Many listings also include toll free "800" numbers. Additionally, TDD (Telecommunications Devices for the Deaf) numbers, made available by a number of companies, are in bold type.

In some Cases, you will see a company name or brand name listed with the instructions to see another company listed elsewhere in this section, for example, "Max Factor, see Procter and Gamble." This means that questions about Max Factor products should be directed to the consumer contact at Procter and Gamble. Also, if a company has changed its name recently or is popularly known by another name, you will be directed to the company name listed.

If you do not find the product name in this section, check the product label or warranty for the name and address of the manufacturer. Public libraries also have information that might be helpful. The Standard & Poor's Register of Corporations, Directors and Executives; Trade Names Directory; Standard Directory of Advertisers; and Dun & Bradstreet Directory are four sources that list information about most firms. If you cannot find the name of the manufacturer, the Thomas Register of American Manufacturers lists the manufacturers of thousands of products.

Remember, to save time, first take your complaint back to where you bought the product. If you contact the company's headquarters first, the consumer contact probably will direct you back to the local store where you made the purchase.

Anna Wright
Administrator
AAMCO Transmissions, Inc.
One Presidential Boulevard
Bala Cynwyd, PA 19004­1034
610­668­2900
Toll free: 800­523­0401

Consumer Affairs
AETNA Life and Casualty
151 Farmington Avenue
Hartford, CT 06156
203­273­0123
Toll free outside CT: 800­US­AETNA

AJAY Leisure Products, Inc.
1501 East Wisconsin Street
Delavan, WI 53115
414­728­5521
Fax: 414­728­5521
Toll free: 800­558­3276

Susan Mach
Director of Consumer Affairs
AT&T
295 North Maple Avenue
Basking Ridge, NJ 07920
908­221­5311

Customer Service
Ace Hardware Corp.
2200 Kensington Court
Oak Brook, IL 60521
708­990­6600

Airwick Industries, Inc.
see Reckitt & Colman, Inc.

Andrea Cohan, Senior Manager
Customer Response Center
Alamo Rent A Car
P.O. Box 22776
Ft. Lauderdale, FL 33335
305­522­0000
Toll free: 800­445­5664

Manager, Consumer Affairs
Alaska Airlines
P.O. Box 68900
Seattle, WA 98168
206­431­7286 (consumer affairs)
206­431­7428 (cargo/freight claims)
206­431­7425 (baggage claims)
206­431­3753 (refunds/lost ticket applications)

Consumer Relations Department
Alberto Culver Co.
2525 Armitage Avenue
Melrose Park, IL 60160
708­450­3163

Consumer Affairs Department
Allied Van Lines
P.O. Box 4403
Chicago, IL 60680
708­717­3590
Fax: 708­717­3123
Toll Free: 800­470­2851
Internet: alliedvan.net

Customer Relations
Allstate Insurance Co.
2775 Sanders Road
Northbrook, IL 60062
847­402­5448

Denise R. Yates
Manager, Customer Relations
Aloha Airlines
P.O. Box 30028
Honolulu, HI 96820
808­836­4115
Toll free: 800­803­9454

Dixie Trout
Vice President of Consumer Relations
Amana Refrigeration, Inc.
Amana, IA 52204
Toll free: 800­843­0304 (product questions)

Relations--Passenger Services
America West Airlines
4000 East Sky Harbor Boulevard
Phoenix, AZ 85034
Toll free: 800­235­9292

American Airlines, Inc.
P.O. Box 619612 MD 2400
DFW International Airport, TX 75261­9612
817­967­2000

Approved Auto Repair
American Automobile Association
Mailspace 15
1000 AAA Drive
Heathrow, FL 32746­5063
(written complaints only)

American Cyanamid Co.
see Lederle Consumer Health

Consumer Relations
American Express Co.
777 American ExpressWay
Fort Lauderdale, FL 33337
Toll free: 800­528­4800 (green card inquiries)
Toll free: 800­327­2177 (gold card inquiries)
Toll free: 800­525­3355 (platinum card inquiries)

Customer Service
American Family Publishers
P.O. Box 62000
Tampa, FL 33662
Toll free: 800­AFP­2400

Sue Holiday
Consumer Correspondent
American Greetings Corp.
One American Road
Cleveland, OH 44144
216­252­7300, ext. 1281
Toll free: 800­321­3040

Consumer Affairs Department
American Home Food Products, Inc.
5 Giralda Farms
Madison, NJ 07940
Toll free: 800­544­5680

Ronald J. Fojtlin, Manager
World Wide Fitting Dept.
American Standard, Inc.
P.O. Box 6820
Piscataway, NJ 08855­6820
Toll free: 800­223­0068
Toll free: 800­980­6170

Judith Barker
Vice President, Public, Government and Investor Relations
American Stores Co.
P.O. Box 27447
Salt Lake City, UT 84127­0447
801­539­0112
Toll free: 800­541­2863

Anthony L. Fera
Director, Consumer Administration
American Tourister, Inc.
91 Main Street
Warren, RI 02885
401­245­2100
Toll free: 800­635­5505

Operations Department
America's Favorite Chicken Co.
6 Concourse Parkway
Suite 1700
Atlanta, GA 30328­5352
404­391­9500

Ameritech
225 West Randolph Street, Room 30­D
Chicago, IL 60606
312­727­2293
Toll free: 800­244­4444

Richard Smith, Manager
Customer Relations and Consumer Affairs
Amoco Oil Co.
200 East Randolph Drive
Chicago, IL 60601
Toll free: 800­333­3991
Fax: 312­616­0889

Martha Tancil
Director, Customer Satisfaction Service Center
Amtrak
Washington Union Station
60 Massachusetts Avenue, N.E.
Washington, DC 20002
202­906­2121
Toll free: 800­USA­RAIL
(reservations and information)

Robin Koop
Director, Distributor/Customer Services
Amway Co.
7575 East Fulton Road
Ada, MI 49355
616­787­7717
TDD toll free: 800­548­3878

Greg Hubbard
Manager, Customer and Product Services
Andersen Windows, Inc.
100 Fourth Avenue North
Bayport, MN 55003
612­430­5564

Craig Hetterscheidt
Manager, Consumer Relations
Anheuser­Busch, Inc.
One Busch Place
St. Louis, MO 63118­1852
314­577­2000
Toll free: 800­342­5283 (consumer call center)

Financial Relations
Aon Corp.
123 North Wacker Drive
Chicago, IL 60606
312­701­3000

Customer Relations Department
Apple Computer, Inc.
20525 Mariani Avenue
Cupertino, CA 95014
Toll free: 800­776­2333
(complaints and questions)
Toll free: 800­538­9696 (dealer information)

Aramis, Inc.
see Estee Lauder Companies

Customer Service
Arizona Mail Order
3740 East 34th Street
Tucson, AZ 85713
520­748­8600
Fax: 520­750­6755

Arm & Hammer
see Church & Dwight Co., Inc.

Mandy Hamilton
Consumer Relations Administrator
Armorall Products Corp.
6 Liberty
Aliso Viejo, CA 92656
714­362­0600
Toll free: 800­747­4104

Armour Swift Eckrich
2001 Butterfield Road
Downers Grove, IL 60515
708­512­1000
Toll free: 800­325­7424
(Eckrich nutrition)

Fred Fuest
Manager, Consumer Affairs
Armstrong Tire Division
Pirelli/Armstrong Tire Corporation
500 Sargent Drive
New Haven, CT 06536
203­784­2200
Toll free: 800­243­0167

Bonnie Muehling
Manager, Consumer Affairs
Armstrong World Industries
P.O. Box 3001
Lancaster, PA 17604
717­396­4780
Toll free: 800­233­3823

Gary Tramiel
Vice President of Dealer Sales
Atari Video Game Systems
455 S. Milhilda Avenue
Sunnyvale, CA 94086
408­328­0900

April Peterson
Manager, Customer Relations
Atlantic Richfield Co.
ARCO Products Co.
1055 W. 7th Street
Los Angeles, CA 90017
213­486­3511
Toll free: 800­322­2726

Glen Dunkerson, Vice President
Customer Service
Atlas Van Lines
P.O. Box 509
Evansville, IN 47703­0509
Toll free: 800­252­8885

Automobile Magazine
see K­III

Barbara Pearson
Manager, Customer Service
Avis Rent-A-Car System
4500 S. 129th East Avenue
Tulsa, OK 74134­3802
Toll free: 800­352­7900

Avon Fashions, Inc.
see Newport News, Inc.

Lynn Baron, Director
Consumer Information Center Avon Products, Inc.
9 West 57th Street
New York, NY 10019
212­546­6015
Toll free: 800­367­2866

-------B-------

Frederick J. Wilson, General Counsel
Bacardi-Martini USA, Inc.
2100 Biscayne Boulevard
Miami, FL 33137
305­573­8511
Toll free: 800­BACARDI

Bali/Sara Lee Intimate Apparel
Sara Lee Corporation
3330 Healy Drive
P.O. Box 5100 (23113)
Winston-Salem, NC 27103
Toll free: 800­225­4872

Corporate Communications
Bally Entertainment
8700 West Bryn Mawr
Chicago, IL 60631
312­399­1300

Customer Relations #3538
Bank of America, NT & SA
Box 37000
San Francisco, CA 94137
415­622­6081

Paul J. Layden, Senior Vice President
Public and Investor Relations
The Bank of New York Company, Inc.
48 Wall Street, 16th Floor
New York, NY 10286
212­495­2066

Barnett Banks, Inc.
P.O. Box 40789
Jacksonville, FL 32231
904­791­7720

Bill Pegram
Director of Quality Assurance
R.G. Barry Corp.
8000 IH 10 West, Suite 1500
San Antonio, TX 78230
210­366­1092
Fax: 210­366­1092

Bass Pro Shop
1935 South Campbell
Springfield, MO 65898
Toll free: 800­BASS­PRO
Fax: 417­873­5060
TDD: 800­442­5788

Eddie Bauer Customer Service
P.O. Box 3700
Seattle, WA 98124­3700
Toll free: 800­426­6253

Darla J. Elkin
Manager, Regulatory and Consumer Affairs
Contact Lens Care Products
OTC Health Care Products
Bausch and Lomb
Personal Products Division
1400 North Goodman Street
Rochester, NY 14692
Toll free: 800­553­5340

Janice Glerum
Director, Customer Service
Contact Lenses
Bausch and Lomb
Contact Lens Division
1400 North Goodman Street
Rochester, NY 14609
Toll free: 800­552­7388

Ethel Killenbeck
Manager, Consumer Affairs
Eyewear Division
Bausch and Lomb
P.O. Box 478
Rochester, NY 14692­0478
Toll free: 800­343­5594

Consumer Relations
Bayer Corp.
36 Columbia Road
Morristown, NJ 07962­1910
Toll free: 800­331­4536
(Sterling Health, Glenbrook,
Winthrop Consumer Products)

Customer Service
L.L. Bean, Inc.
Casco Street
Freeport, ME 04033­0001
Toll free: 800­341­4341
TDD toll free: 800­545­0090

Customer Service Department
Bear Creek Corp.
2518 South Pacific Highway
P.O. Box 299
Medford, OR 97501
541­776­2400

Beatrice Cheese, Inc.
Cheese Division
770 North Springdale Road
Waukesha, WI 53186
414­782­2750
Fax: 414­782­5738

Charles F. Baer, President
Consumer Products Division
Becton Dickinson and Co.
One Becton Drive
Franklin Lakes, NJ 07417
201­847­6658
Fax: 201­884­5487

Beech Holdings Corp.
see Budget Rent-A-Car Corp.

Beiersdorf, Inc.
P.O. Box 5529
Norwalk, CT 06856­5529
203­853­8008
Toll free outside CT: 800­233­2340

BellSouth Communications
(Southern Bell and South Central Bell)
Consumer Affairs Manager
600 North 19th Street, 24th Floor
Birmingham, AL 35203
205­321­2892
Toll free: 800­346­9000
(Bell South Products)
TDD toll free: 800­251­5325

Keith Card, Director
Marketing and Public Relations
Benihana of Tokyo
8685 Northwest 53rd Terrace
Miami, FL 33166
305­593­0770
Toll free: 800­327­3369

Adair Sampogna
Director, Consumer Communications
Best Foods
CPC International, Inc.
P.O. Box 8000 International Plaza
Englewood Cliffs, NJ 07632
201­894­2324

Peggy Yoder
Manager, Customer Service
Best Western International
P.O. Box 42007
Phoenix, AZ 85080­2007
Toll free: 800­528­1238

Consumer Relations Department
BIC Corp.
500 Bic Drive
Milford, CT 06460
203­783­2000

Birds Eye
see General Foods

Floyd Coonce
Manager, Consumer Assistance and Information
Black and Decker
Household Products
6 Armstrong Road
Shelton, CT 06484
Toll free: 800­231­9786

Consumer Services
Black and Decker Power Tools
626 Hanover Pike
Hampstead, MD 21074
410­239­5300
Toll free: 800­762­6672

Blockbuster Entertainment Corp.
One Blockbuster Plaza
Ft. Lauderdale, FL 33301
954­832­3000

Lori Hunt
Customer Affairs Representative
Block Drug Company, Inc.
257 Cornelison Avenue
Jersey City, NJ 07302
201­434­3000
Fax: 201­434­5739
Toll free outside NJ: 800­365­6500

Customer Service Department
Bloomingdale's by Mail, Ltd.
475 Knotter Drive
P.O. Box 593
Cheshire, CT 06410­9933
203­271­1313
Toll free: 800­777­0000 (mail order)
Fax: 203­271­5321

Blue Bell, Inc.
see Wrangler

Consumer Affairs
Blue Cross and Blue Shield Association
1310 G Street, N.W., 12th Floor
Washington, DC 20005
202­626­4780
Fax: 202­626­4833

Karen Braswell
Marketing Director
Bojangles
P.O. Box 240239
Charlotte, NC 28224
704­527­2675, ext. 3226
Toll free: 800­366­9921

Consumer Response Department
Borden, Inc.
180 East Broad Street
Columbus, OH 43215
614­225­4511
Fax: 616­225­7680

Boyle-Midway Household Products, Inc.
see Reckitt & Colman, Inc.

Stephanie Whelan
Manager, Consumer Affairs
Bradlees Discount Department Stores
One Bradlees Circle
P.O. Box 9015
Braintree, MA 02184­9015
617­380­5377

Breck Hair Care Products
see The Dial Corp.

Consumer Affairs
Bridgestone/Firestone, Inc.
P.O. Box 7988
Chicago, IL 60680­9534
Toll free: 800­367­3872

Customer Service
Brights Creek
5000 City Lane Road
Hampton, VA 23661
804­827­1850

Carla Navello
Manager, Consumer Affairs
Bristol-Myers Products
1350 Liberty Avenue
Hillside, NJ 07205
Toll free: 800­468­7746

Robert Laverty
Director, Public Affairs
Bristol-Myers Squibb Pharmaceutical Group
P.O. Box 4000
Princeton, NJ 08543­4000
609­252­4000
Toll free: 800­332­2056

Brita, USA
see Clorox Co.

Customer Relations
British Airways
75­20 Astoria Blvd.
Jackson Heights, NY 11370
718­397­4000

Dianne Hall
Consumer Services Administrator
Brown-Forman Beverage Co.
P.O. Box 1080
Louisville, KY 40201
Toll free: 800­753­1177

Consumer Care Information
Brown Group, Inc.
P.O. Box 354
St. Louis, MO 63166
Toll free: 800­766­6465
Fax: 314­854­4274

Consumer Affairs
Budget Gourmet
P.O. Box 10
Boise, ID 83707
Toll free: 800­488­0050

Customer Relations
Budget Rent-A-Car Corp.
P.O. Box 111580
Carrollton, TX 75011­1580
Toll free: 800­621­2844

Investor Service Center
Bull & Bear Group, Inc.
11 Hanover Square
New York, NY 10005
212­363­1100
Toll free: 800­847­4200

Manager, Customer Relations
Bulova Watch Co.
26­15 Brooklyn Queens Expressway
Woodside, NY 11377
718­204­3300 (consumer relations)
718­204­3222 (service)

Monroe Milstein, President
Burlington Coat Factory Warehouse Corp.
1830 Route 130 North
Burlington, NJ 08016
609­387­7800

Burlington Hosiery
see Kayser-Roth Corp.

Public Relations
Burlington Industries
3330 West Friendly Avenue
Greensboro, NC 27420
910­379­2276
Fax: 910­379­4504

Glaxo Wellcome Co.
5 Moore Drive
Research Triangle Park, NC 27709
919­248­3000

-------C-------

Ray Faiola, Director
CBS Broadcast Group
Audience Services
524 West 57th Street
New York, NY 10019
212­975­3247

Consumer Affairs Department
CIBA Self-Medication, Inc.
581 Main Street
Woodbridge, NJ 07095
908­602­6800
908­602­6600
Fax: 908­602­6612

CIBA Corp.
Plant Protection
410 Swing Road
Greensboro, NC 27409
919­632­6000
Toll free: 800­334­9481

CIBA Corp.
Pharmaceuticals Division
556 Morris Avenue
Summit, NJ 07901­1398
908­277­5000
TDD: 908­277­3226

CIBA Vision Corp.
11460 Johns Creek Parkway
Duluth, GA 30136
Toll free: 800­227­1524, ext. 4435 (consumer relations)

Customer Service
CIE America
2701 Dow Avenue
Tustin, CA 92580
Toll free: 800­877­1421, ext. 4260

CIE Terminals
see CIE America

Mark A. Whiter
Director, Customer Services
CIGNA Property and Casualty Companies
1601 Chestnut Street
Philadelphia, PA 19192
215­761­4555

Consumer Affairs Department
CPC International Inc.
International Plaza
Box 8000
Englewood Cliffs, NJ 07632
201­894­4000
Fax: 201­894­2126

Neil Dinerman
President and Chairman of the Board
C&R Clothiers
8660 Hayden Place
Culver City, CA 90232
310­559­8200
Fax: 310­839­7480

CVN
see QVC Network

Customer Relations Department
CVS
One CVS Drive
Woonsocket, RI 02895­9988
401­765­1500
Fax: 401­762­6949
Toll free: 800­555­4771

Cabela's, Inc.
812 13th Avenue
Sidney, NE 69160­8888
Toll free: 800­237­8888

Cadbury Beverages, Inc,
see Motts, USA

Caloric Modern Maid Corp.
see Amana Refrigeration, Inc.

Holly Masclans
Manager, Consumer Response and Information
Campbell Soup Co.
Campbell Place
Camden, NJ 08103­1799
609­342­3714
Fax: 609­342­6449
Toll free: 800­257­8443

Susan Read
Quality Control Manager
Winery Operations
Canandaigua Wine Co.
116 Buffalo Street
Canandaigua, NY 14424
716­394­7900
Fax: 716­394­4839

Customer Relations Department
Canon U.S.A., Inc.
One Canon Plaza, Bldg. C
Lake Success, NY 11042
516­488­6700
Toll free: 800­828­4040

Audience Information
Capitol Cities/ABC, Inc.
77 West 66th Street
New York, NY 10023
212­456­7477

Marcia King-Gamble
Director, Guest Relations
Carnival Cruise Lines
3655 Northwest 87th Avenue
Miami, FL 33178­2428
305­599­2600
Toll free: 800­438­6744

James Witz
Customer Relations Manager
Carrier Air Conditioning Co.
P.O. Box 4808
Syracuse, NY 13221
Toll free: 800­227­7437

Bryant Heating and Air Conditioning
Toll free: 800­428­4326

Day & Night Heating and Air Conditioning
Toll free: 800­428­4326

Payne Heating and Air Conditioning
Toll free: 800­428­4326

Carte Blanche
see Diners Club International

Consumer Relations Department
Carter-Wallace Inc.
1345 Avenue of the Americas
New York, NY 10105
212­339­5000

Retail Operations
CarvelCorp.
20 Batterson Park Road
Farmington, CT 06032­2502
(written inquiries only)

Customer Service Department
Casio, Inc.
570 Mount Pleasant Avenue
Dover, NJ 07801
201­361­5400
Toll free: 800­962­2746

Ceridian Contact Center
Ceridian Corp.
8100 34th Avenue South
Bloomington, MN 55425
612­853­8100

Ron Dohr
Customer Service Supervisor
Champion Spark Plug Co.
P.O. Box 910
Toledo, OH 43661
419­535­2002

Suzanne Vallebuona
Coordinator, Consumer Relations and Training
Chanel, Inc.
9 West 57th Street, 44th Floor
New York, NY 10019­2790
212­688­5055
Fax: 212­752­1851

Chase Manhattan Bank
270 Park Avenue
New York, NY 10017
212­270­9300

Consumer Products Division
Chattem, Inc.
1715 West 38th Street
Chattanooga, TN 37409
Toll free outside TN: 800­745­2429

Walter Dabek
Director, Consumer Information
Cheesebrough-Pond's, USA
55 Merritt Boulevard
Trumbull, CT 06611
203­661­2000
Toll free: 800­243­5804

ChemLawn Services Corp.
see TruGreen Limited Partnership

W.P. Howell, Supervisor
Dealer and Consumer Affairs
Chevron Products Co.
P.O. Box H
Concord, CA 94524
Toll free: 800­962­1223

Guest Relations
Chi-Chi's, Inc.
10200 Linn Station Road
Louisville, KY 40223
502­426­3900
Fax: 502­429­6243

Chuck E. Cheese
see ShowBiz Pizza Time, Inc.

Nancy Sevinsky
Consumer Professional Relations
Church & Dwight Company, Inc.
469 North Harrison Street
Princeton, NJ 08540­7648
609­683­5900
Toll free: 800­524­1328

Church's Fried Chicken, Inc.
see America's Favorite Chicken Co.

Cincinnati Microwave
One Microwave Plaza
Cincinnati, OH 45249­9502
513­489­5400
Toll free: 800­433­3487

Circuit City Stores, Inc.
9950 Mayland Drive
Richmond, VA 23233
804­527­4000
Toll free: 800­627­2274

Dinah Jacobs
Corporate Director of Customer Satisfaction and Quality
Citicorp/Citibank
599 Lexington Avenue, 24th Floor
New York, NY 10043
212­559­0043

Tina Sherritt, Executive Secretary
Citizen Watch Co. of America, Inc.
8506 Osage Avenue
Los Angeles, CA 90045
Toll free: 800­321­1023

Jeanne D. Matson
Consumer Affairs Dept.
Clairol, Inc.
300 Park Avenue South
New York, NY 10010
Voice/TDD toll free: 800­223­5800
Voice/TDD toll free: 800­HISPANA (Spanish)

Clinique Laboratories, Inc.
see Estee Lauder Companies

Sandy Stewart
Manager, Consumer Services
Clopay Building Products Co.
312 Walnut Street, Suite 1600
Cincinnati, OH 45202­4036
Toll free: 800­225­6729

Susan Silva
Consumer Services Manager
Clorox Co.
1221 Broadway
Oakland, CA 94612­1888
510­271­7283
Toll free: 800­292­2200 (laundry brands)
Toll free: 800­537­2823 (charcoal and food brands)
Toll free: 800­227­1860 (household surface cleaners)
Toll free: 800­426­6228 (insecticides)
Toll free: 800­242­7482 (water purification systems)

Consumer Affairs Department
Club Med Sales, Inc.
40 West 57th Street
New York, NY 10019
212­977­2100

Amanda Pace, Director
Industry and Consumer Affairs
The Coca-Cola Co.
P.O. Drawer 1734
Atlanta, GA 30301
Toll free: 800­438­2653
TDD toll free: 800­262­2653

Corporate Office
Coldwell Banker Corp.
339 Jefferson Road
Parsippany, NJ 07054
Toll free: 800­733­6629

Jan M. Guifarro
Associate Director, Consumer Response
Colgate, Palmolive, Mennen Co.
300 Park Avenue
New York, NY 10022
Toll free: 800­228­7408

Corporate Office
Collins & Aikman Products Co.
P.O. Box 32665
Charlotte, NC 28232
704­547­8500

Gregory Barstead
President, Life/Health
Colonial Penn Group, Inc.
399 Market Street, 5th Floor
Philadelphia, PA 19181
215­928­8000
Toll free: 800­523­1700 (auto customer service)
Toll free: 800­523­2800 (homeowner customer service)
Toll free: 800­523­4000 (health customer service)
Toll free: 800­523­9100 (life customer service)

Columbia House
A Division of SONY Music Entertainment, Inc.
P.O. Box 4450
New York, NY 10101­4450
Toll free: 800­457­0500 (records and tapes)
Toll free: 800­457­0866 (videos)

Teresa C. Infantino
Executive Vice President
Combe Inc.
1101 Westchester Avenue
White Plains, NY 10604­3597
914­694­5454
Toll free: 800­431­2610

Combined Insurance Co. of America
see Aon Corp.

Customer Relations Department
Compaq Computer Corp.
P.O. Box 692000
Houston, TX 77269­2000
Toll free: 800­345­1518

Comprehensive Care Corp.
16305 Swingley Ridge Drive
Suite 100
Chesterfield, MO 63017
314­537­1288
Toll free: 800­678­2273

Brian Quigley
Director of Warranty Administration and Control
Congoleum Corp.
3705 Quakerbridge Road
P.O. Box 3127
Mercerville, NJ 08619
609­584­3000

Supervisors Department
Contempo Casuals
5433 West Jefferson Boulevard
Los Angeles, CA 90016
213­936­2131

Customer Relations
Continental Airlines, Inc.
3663 North Sam Houston
Suite 500
Houston, TX 77032
713­987­6500

Customer Relations
Converse, Inc.
One Fordham Road
North Reading, MA 01864­2680
Toll free: 800­428­CONS (2667)

Conwood Company, L.P.
813 Ridge Lake Blvd.
Memphis, TN 38120
901­761­2050

Coors Brewing Co.
Consumer Information Center
NH475
Golden, CO 80401
Toll free: 800­642­6116

Coppertone
see Schering-Plough HealthCare Products, Inc.

Ron Almarode, Supervisor
Corning/Consumer Products
Corning Inc.
1300 Hopeman Parkway
Waynesboro, VA 22980
Toll free: 800­999­3436

Connie J. Shelby
Director, Consumer Affairs
Cosmair, Inc.
P.O. Box 98
Westfield, NJ 07091­9987
Toll free: 800­631­7358

Consumer Relations
Cotter & Company
8600 W. Bryn Mawr
Chicago, IL 60631­3505
312­695­5000

Service Department
Craftmatic Organization, Inc.
2500 Interplex Drive
Trevose, PA 19053­6998
215­639­1310
Toll free: 800­677­8200

Jenny Craig International
445 Marine View Avenue
Del Mar, CA 92014
619­259­7000

Gail Compagnone
Manager, Consumer Relations
A.T. Cross Co.
One Albion Road
Lincoln, RI 02865
Toll free: 800­AT CROSS (282­7677)

Crown Books
3300 75th Avenue
Landover, MD 20785
301­731­1200
Toll free: 800­831­7400

Peter Cammarata
Director, Sales and Marketing Operations
Cuisinarts Corp.
One Cummings Point Road
Stamford, CT 06904
203­975­4600
609­426­1300 (in NJ)
Toll free outside NJ: 800­726­0190

Michelle Soucie
Special Assistant to the President for Consumer Affairs
Culligan International Co.
One Culligan Parkway
Northbrook, IL 60062
847­205­5757

Marvin E. Eisenstadt, President
Cumberland Packing Corp.
Two Cumberland Street
Brooklyn, NY 11205
718­858­4200

Customer Relations
Cunard Line
555 Fifth Avenue
New York, NY 10017
Toll free: 800­528­6273
Fax: 718­786­2350

Don Roth
Department Head, Customer Service
Current, Inc.
P.O Box 2559
Colorado Springs, CO 80901
Toll free: 800­525­7170

-------D-------

d­Con
see Reckitt & Colman, Inc.

Cheryl Beck
Manager, Customer Service
DHL Corp.
1900 West University
Tempe, CA 85282
800­225­5345

Dairy Queen
see International Dairy Queen

Eileen O'Gorman
Director, Consumer Relations
Dannon Co., Inc.
1111 Westchester Avenue
White Plains, NY 10604
(written inquiries only)

N. Shelby
Consumer Division
Danskin
P.O. Box 15016
York, PA 17405­7016
Toll free: 800­288­6749

Terry Pitra, Manager
Guest Relations
Dayton's, Hudson's,
Marshall Field's Dept. Stores
Box 1197
700 Nicollet Mall
Minneapolis, MN 55402
612­375­3382

Shareholder Services
Dean Witter, Discover & Co.
2 World Trade Center, 66th Floor
New York, NY 10048
Toll free: 800­733­2307

Dearfoam
see R.G. Barry Corp.

Deere & Co.
John Deere Road
Moline, IL 61265­8098
309­765­8000

Consumer Relations Department
Del Laboratories, Inc.
565 Broad Hollow Road
Farmingdale, NY 11735
516­293­7070

Consumer Affairs
Del Monte Foods
P.O. Box 193575
San Francisco, CA 94119­3575
Toll free: 800­543­3090

Del Pharmaceuticals, Inc.
see Del Laboratories, Inc.

Public Relations
Delphi Auto Systems
General Motors Corp.
2401 Columbus Avenue
Mail Code 18­109
Anderson, IN 46016
317­646­3000

Consumer Affairs
Delta Air Lines
Hartsfield Atlanta International Airport
Atlanta, GA 30320
404­715­1402

Barbara Ashley, Assistant Manager
Product Service
Delta Faucets
P.O. Box 40980
Indianapolis, IN 46280
317­848­1812

Operations
Denny's, Inc.
203 East Main Street
Spartanburg, SC 29319­0001
864­597­8000

George Andrassy, Vice President
Research and Development
Dep Corp.
2101 East Via Arado
Rancho Dominguez, CA 90220­6189
213­604­0777
Toll free: 800­367­2855

Julie Jason
Manager, Customer Service
DeVry, Inc.
1 Tower Lane
Oakbrook Terrace, IL 60181
708­571­7700
Toll free: 800­225­8000

Marie Shubin
Consumer Information Center
The Dial Corp.
15101 N. Scottsdale Road
Scottsdale, AZ 85254
602­207­5518
Toll free: 800­528­0849 (foods division)
Toll free: 800­45­PUREX (household and laundry division)
Toll free: 800­258­DIAL (personal care division)

Customer Relations
Diet Center, Inc.
395 Springdale Drive
Akron, OH 44333
330­665­5861

Customer Relations Department
Digital Equipment Corp.
111 Powder Mill Road
Maynard, MA 01754
508­493­5111
Toll Free: 800­332­4636

Customer Relations
Dillard Department Stores, Inc.
1600 Cantrell Road
Little Rock, AR 72201
501­376­5200

Jim Scherman
Vice President, Customer Service
Diners Club International
183 Inverness Drive West
Englewood, CO 80112
303­799­9000
Toll free: 800­234­6377
TDD: 303­643­2155

Discover
see Dean Witter, Discover & Co.

Helen Robinson
Manager, Consumer Response
Dole Packaged Foods
ATTN: Consumer Response Department
5795 Lindero Canyon Road
Westlake Village, CA 91362­4013
Toll free: 800­232­8888

Thomas S. Monaghan
President and CEO
Domino's Pizza, Inc.
P.O. Box 997
Ann Arbor, MI 48106­0997
313­930­3030

Robert J. Posch, Jr.
Vice President, Legal Affairs
Doubleday Book & Music Clubs, Inc.
401 Franklin Avenue
Garden City, NY 11530­5806
516­873­4628

Sharon Clark
Manager, Consumer Affairs
DowBrands
P.O. Box 68511
Indianapolis, IN 46268­0511
Toll free: 800­428­4795

Jim Ball, Vice President
Corporate Communications
Wynema Hamilton, Coordinator
Consumer Affairs
Dr Pepper/Cadbury
North America, Inc.
P.O. Box 655086
Dallas, TX 75265­5086
214­360­7000

Customer Service Department
Walter Drake & Sons Inc.
Drake Building
Colorado Springs, CO 80940­0001
719­596­3140

Jane Lagusch
Vice President
Drug Emporium, Inc.
155 Hidden Ravines Drive
Powell, OH 43065
614­548­7080, ext. 104

Dulcolax
CIBA Consumer Pharmaceuticals
581 Main Street
Woodbridge, NJ 07095
908­602­6780

Robert M. Rosenberg
Chairman of the Board
Dunkin Donuts of America/Baskin Robbins
P.O. Box 317
Randolph, MA 02368
617­961­4000

Steven Wyanacek, Manager
Consumer Affairs and OE Service
Dunlop Tire Corp.
P.O. Box 1109
Buffalo, NY 14240­1109
Toll free: 800­548­4714

Customer Information Center
DuPont Co.
BMP/Reeves Mill
Wilmington, DE 19880­0010
Toll free: 800­548­4714

Consumer Affairs Department
Duracell USA
Division of Duracell, Inc.
Duracell Drive
Bethel, CT 06801
203­796­4500
Toll free: 800­551­2355

Durkee-French Foods
see Reckitt & Colman, Inc.

-------E-------

John Vaeth
Eastman Kodak Co.
343 State Street
Rochester, NY 14650­0811
Toll free: 800­242­2424

Nancy J. Avino
Customer Service Representative
Eckerd Drug Co.
8333 Bryan Dairy Road
P.O. Box 4689
Clearwater, FL 34618
813­399­6000

Customer Service
Edmund Scientific Co.
101 East Gloucester Pike
Barrington, NJ 08007­1380
609­573­6260

Electrolux Corp.
2300 Windy Ridge Parkway
Suite 900
Marietta, GA 30067
404­933­1000
Toll free: 800­243­9078

Customer Relations
Emery Worldwide
A CF Company
One Lagoon Drive
Redwood City, CA 94065
415­596­9600
Toll free: 800­227­1981

Sonia Franklin
Director of Consumer Affairs
Encore Marketing International, Inc.
4501 Forbes Boulevard
Lanham, MD 20706
301­459­8020
Toll free: 800­638­0930

Norman Braun
Vice President, Public Affairs
Encyclopaedia Britannica, Inc.
310 South Michigan Avenue
Chicago, IL 60604­4293
312­347­7200

Labat R. Yancey
Vice President, Office of Consumer Affairs
Equifax
P.O. Box 105139
Atlanta, GA 30348
770­612­2899
Toll free: 800­685­1111

Carolann V. Mathews
Vice President, Customer Relations
Equitable Life Assurance Society
787 7th Avenue
New York, NY 10020
212­554­1749

Retail Customer Service Department
Esprit de Corps
900 Minnesota Street
San Francisco, CA 94107­3000
415­648­6900
Fax: 415­550­3960

Theresa Sullivan
Vice President, Consumer Relations
Estee Lauder Companies
767 Fifth Avenue
New York, NY 10153­0003
212­572­4200

Francine Recine-Quinn
Corporate Manager, Consumer Affairs
Ethan Allen, Inc.
Ethan Allen Drive
Danbury, CT 06813
203­743­8668
Fax: 203­743­8354
E-mail: ethanadv@ethanallen.com

Rick Gremer
Consumer Relations Manager
The Eureka Co.
1201 East Bell Street
Bloomington, IL 61701­6902
309­823­5735
Toll free: 800­282­2886 (warranty center)

Bob Evans Farms, Inc.
3776 South High Street
Columbus, OH 43207
614­491­2225
Toll free outside OH: 800­272­7675
Fax: 614­492­4949

Sharon L. Plummer
Consumer Assistance Manager
Exxon Company U.S.A.
P.O. Box 2180
Houston, TX 77252­2180
713­656­2111
Toll free: 800­243­9966
Fax: 713­656­9745

-------F-------

Shawn McCormac
Family Circle Magazine
110 Fifth Avenue
New York, NY 10011
212­463­1124

Consumer Affairs Department
Faultless Starch/Bon Ami Co.
1025 West Eighth Street
Kansas City, MO 64101­1200
816­842­1230

Fayva Shoe Stores
see Morse Shoe, Inc.

Jean H. Ward-Jones, Manager
Quality and Procsss Improvement
Federal Express Corp.
P.O Box 727, Department 1845
Memphis, TN 38194­1845
901­395­4539
Toll free: 800­238­5355
Fax: 901­395­4511

Paula S. Coffey
Consumer Affairs Assistant
Federated Department Stores
7 West Seventh Street
Cincinnati, OH 45202
513­579­7000
Fax: 513­579­7185

Joan Garrison
Manager, Consumer Relations
Fieldcrest Cannon, Inc.
1271 Avenue of the Americas
New York, NY 20020
212­957­2500
Toll free: 800­841­3336
(Fieldcrest Stores)
Toll free: 800­237­3209
(Cannon Stores)
Fax: 212­957­2533

Susan Alcorn, Director
Consumer, Government and Media Center
Finast
17000 Rockside Road
Cleveland, OH 44137­4390
216­587­7100
Fax: 216­518­6188

Mary Luethmers
Customer Relations Manager
Fingerhut Corp.
11 McLeland Road
St. Cloud, MN 56395
612­259­2500
Fax: 320­654­4858

L.A. Mann, Sr.
Director, Quality Assurance
First Brands Corp.
88 Long Hill Street
East Hartford, CT 06108
203­728­6000
Toll free: 800­835­4523

Consumer Affairs Department
First Interstate Bank of California
707 Wilshire Blvd., W35­13
Los Angeles, CA 90017
213­614­3103

Thomas J. Metz
Senior Vice President, Customer Services
Customer Relationship Center
First Union National Bank
100 Constitution Drive
Upper Darby, PA 19082­4603
610­734­5090
Toll free: 800­225­5332
TDD: 610­734­5599
TDD toll free: 800­835­7721

Customer Service
First Union National Bank of Florida
P.O. Box 2870
Jacksonville, FL 32231­0010
904­361­6996
Toll free: 800­735­1012

Fisher
see SFS Corp.

Jeff Ortel
Director, Consumer Affairs
Fisher Price
636 Girard Avenue
East Aurora, NY 14052
Toll free: 800­432­5437
TDD toll free: 800­382­7470
Fax: 716­687­3494

Tamara Arenson
Special Consumer Services Manager
Florida Power and Light Co.
P.O. Box 029100
Miami, FL 33102­9100
305­552­4653
Toll free: 800­397­6544
TDD toll free: 800­432­6554
Fax: 304­552­3792

April Reynolds
Customer Service Planning
Florist Transworld Delivery Associates (FTD)
29200 Northwestern Highway
P.O. Box 2227
Southfield, MI 48037­4077
810­355­9300
Toll free: 800­669­1000

Phil Hurwitz
Customer Service
Florsheim Shoe Co.
130 South Canal Street
Chicago, IL 60606­3999
312­559­2549
Toll free: 800­633­4988

Heeth Varnedoe, President
Flowers Industries, Inc.
P.O. Box 1338
Thomasville, GA 31799­1338
912­226­9110
Fax: 912­226­1318

Scott R. Yablon
Vice President, Finance Administration
Forbes Inc.
60 Fifth Avenue
New York, NY 10011
212­620­2409
Fax: 212­620­5199

George McKittrick
Customer Relations Manager
Foster & Gallagher, Inc.
6523 North Galena Road
Peoria, IL 61632
309­691­4610
(Mon.-Fri., 8:30 a.m.­5 p.m.)
309­691­3633
(Mon.--Fri. after 5:15 p.m.)

Rosemary Myers, Vice President
Customer Service/Operations
The Franklin Mint
U.S. Route One
Franklin Center, PA 19091
610­459­6000
Toll free: 800­523­7622

Linda Yocum
Customer Service
Frank's Nursery and Crafts, Inc.
6501 East Nevada
Detroit, MI 48234
313­366­8400
Fax: 313­366­5386

Customer Assistance Center
The Frigidaire Co.
P.O. Box 7181
Dublin, OH 43017­0781
Toll free: 800­451­7007

Joyce Wolfe
Office of Consumer Affairs
Friskies PetCare Co.
800 N. Grand Blvd.
Glendale, CA 91203
818­543­7749

Janet Rosati
Director, Consumer Services
Fruit of the Loom, Inc.
One Fruit of the Loom Drive
Bowling Green, KY 42102­9015
502­781­6400
502­782­5400 (customer service)
Fax: 502­781­0903

Marianne Salimbene
Associate Manager
Customer Service Department
Fuji Photo Film U.S.A., Inc.
400 Commerce Blvd.
Carlstadt, NJ 07072­3009
Toll free: 800­659­3854, ext. 2571 (toll free)
Fax: 201­507­2591

Customer Resource Center
Fuller Brush Co.
P.O. Box 1247
Great Bend, KS 67530­0729
Toll free: 800­523­3794
Fax: 316­793­4523

-------G-------

Customer Service
GTE Corp.
One Stamford Forum
Stamford, CT 06904
203­965­2000
Toll free: 800­548­2389

Teddi Burris
Manager, Consumer Relations
Ernest & Julio Gallo Winery
P.O. Box 1130
Modesto, CA 95353
209­579­3161
Fax: 209­579­8993

Jeannine Deming
Manager, Consumer Service Department
Lewis Galoob Toys, Inc.
500 Forbes Blvd.
San Francisco, CA 94080
415­952­1678
Fax: 415­583­4996

Sheila Gibbons
Director, Public Affairs
Gannett Co., Inc.
1100 Wilson Blvd.
Arlington, VA 22234
703­284­6048

General Electric Co.
For information on GE consumer products and services, call: GE ANSWER CENTER ® service
Toll free: 800­626­2000

Giselle Simmons
Manager, Consumer Response and Information Center
General Foods Corp.
250 North Street
White Plains, NY 10625
Toll free: 800­431­1001

(General Foods products)
General Host Corp.
P.O. Box 10045
Stamford, CT 06904
203­357­9900

Sandy Weisenburger
Assistant Manager, Consumer Services
General Mills, Inc.
P.O. Box 1113
Minneapolis, MN 55440­1113
612­540­4295
Toll free: 800­328­6787 (bakery products)
Toll free: 800­328­1144 (cereals)
Toll free: 800­222­6846 (Gorton's)
Toll free: 800­231­0308 (snacks)

Bob Dann
Customer Relations Manager
General Motors Acceptance Corp. (GMAC)
3044 West Grand Blvd., Room AX348
Detroit, Ml 48202
313­556­0510
Toll free: 800­441­9234
TDD toll free: 800­TDD­GMAC

Joyce Bowman
Customer Service
General Tire Inc.
One General Street
Akron, OH 44329­0007
Toll free: 800­847­3349

Donna Leggate
Vice President Customer Service
Generra
316 Occidental Avenue, South
Suite 410
Seattle, WA 98104
206­728­6888

Sales Department
Genesee Brewing Co., Inc.
445 St. Paul Street
Rochester, NY 14605
716­546­1030

Georgia-Pacific Corp.
P.O. Box 105605
Atlanta, GA 30348­5605
Denise Irish (paper products)
404­652­4000
Kathy Ziprik (building products)
770­953­7000

Van Windes, Director
Gerber Products Co.
445 State Street
Fremont, MI 49413­1056
616­928­2000
Toll free: 800­4­GERBER (24 hour breast feed advice)
Toll free: 800­828­9119 (baby formula)
Fax: 616­928­2723

Odonna Mathews
Vice President for Consumer Affairs
Giant Food Inc.
P.O. Box 1804
Department 597
Washington, DC 20013
301­341­4365
TDD: 301­341­4327
Fax: 301­618­4968

Gibson Appliances
see The Frigidaire Co.

Beverly Smart
Manager, Consumer Affairs
Gillette Co.
P.O. Box 61
Boston, MA 02199
617­463­3337

James Sainsbury
Manager, Product Regulation
The Glidden Co.
925 Euclid Avenue
Cleveland, OH 44115
216­344­8818

Golden Grain Co.
4576 Willow Road
Pleasanton, CA 94588
Toll free: 800­421­2444

A.L. Finley, Director
Consumer Relations
Goodyear Tire & Rubber Co.
1144 East Market Street
Akron, OH 44316
330­796­3909
TDD: 216­796­6055
Fax toll free: 800­321­2136

Michael Legrand
Senior President of Operations
Gordon's Jewelers
A Subsidiary of Zale Corporation
901 West Walnut Hill Lane
Irving, TX 75038­1003
214­580­4924
Fax: 214­580­5286

Christine Cusumano
Consumer Affairs Specialist
Greensweep
P.O. Box 50108
San Ramon, CA 94583­0808
510­355­3431
Toll free: 800­225­2883
Fax: 510­355­3535

Julie Churchill
Manager, Customer Relations
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, TX 75266­0362
214­849­8000

Gabby Rios
Customer Services
Guess? Inc.
1444 South Alameda Street
Los Angeles, CA 90021
213­765­3100
Toll free: 800­394­8377

Guinness Import Co.
Six Landmark Square
Stamford, CT 06901­2704
203­323­3311
Toll free: 800­521­1591
Fax: 203­847­4109

-------H-------

Marti Johnson
Director of Client Relations
H&R Block, Inc.
4410 Main Street
Kansas City, MO 64111­9986
816­753­6900
Toll free: 800­829­7733

HVR Co.
see Clorox Co.

Don Freberg
Manager of Consumer Affairs
Hallmark Cards, Inc.
P.O. Box 419034
Kansas City, MO 64141­6034
Toll free: 800­425­6275

John Schultz
Manager, Customer Services
Halston Borghese, Inc.
767 5th Avenue, 49th Floor
New York, NY 10153
212­572­3100

Hanes
see L'eggs

Cathy Teixeira
Customer Services
Hanover-Direct Inc.
340 Poplar Street
Hanover, PA 17333­9989
717­637­6000
Fax: 717­633­3199
Consumer Relations Department

Hartz Mountain Corp.
400 Plaza Drive
Secaucus, NJ 07094
201­271­4800

Bonnie Fisher
Supervisor, Consumer Affairs
Hasbro, Inc.
P.O. Box 200
Pawtucket, RI 02862­0200
Toll free: 800­255­5516
Toll free: 800­242­7276

Hathaway Shirts
see Warnaco Men's Apparel

Tom Wise
Marketing Manager
Heath Co.
Benton Harbor, MI 49022
616­925­6000
Fax: 616­925­2898

Donna Elliott
Manager, Consumer Affairs
Heinz U.S.A.
P.O. Box 57
Pittsburgh, PA 15230
412­237­5740
Fax: 412­237­5922

Paula Cisar
Manager, Consumer Affairs Department
Helene Curtis, Inc.
325 North Wells Street
Chicago, IL 60610­4713
312­661­0222
Toll free: 800­682­8301
Fax: 312­661­2787

Mindy Soleman
Manager, Consumer Relations
Hershey Foods Corp.
100 Crystal A Drive
Hershey PA 17033
717­534­6799

Frank Gonzalez, Manager
Manager, Customer Relations
Hertz Corp.
225 Brae Blvd.
Park Ridge, NJ 07656­0713
201­307­2000
Toll free: 800­654­3131 (reservations)
TDD toll free: 800­654­2280
Fax: 201­307­2644

Doug Moore, Manager
Direct Marketing Organization
Hewlett-Packard Co.
19310 Prune Ridge Avenue
Mail Stop 49AU25
Copertino, CA 95014­0604
Toll free: 800­752­0900
Fax: 408­345­8178

Daniel Dinell
Director, Staff Service
Hilton Hotels Corp.
9336 Civic Center Drive
Beverly Hills, CA 90209­5567
310­278­4321

Mike Rudman
Vice President, Human Resources
Hit or Miss
100 Campanelli Parkway
Stoughton, MA 02072
617­344­0800
Fax: 617­297­7268

Bruce Schoenogge
Director of Marketing
Hitachi Home Electronics (America), Inc.
3890 Steve Reynolds Blvd.
Norcross, GA 30093
404­279­5600
Toll free: 800­241­6558

Mary Briend
Customer Information Manager
Hoechst Marion Roussel
North American Headquarters
P.O. Box 9627
Kansas City, MO 64134­0627
Toll free: 800­552­3656

Randall Smith
Manager, Worldwide Sales
Holiday Inn Worldwide
Three Ravenia Drive
Suite 2000
Atlanta, GA 30346
404­604­2000

Bill Sanders
Director, Consumer Affairs
Home Depot Inc.
2727 Paces Ferry Road, N.W.
Atlanta, GA 30339
404­433­8211
Toll free: 800­553­3199

Corporate Communications Manager
Home Shopping Network
P.O. Box 9090
Clearwater, FL 34618­9090
813­572­8585
Toll free: 800­284­3900
Fax: 813­572­5801

Ray Gwin, Manager
Consumer Affairs
Residential Division­MN 272164
Honeywell, Inc.
Honeywell Plaza
P.O. Box 524
Minneapolis, MN 55440­0524
612­951­1000
Toll free: 800­468­1502

Larry Calder
Manager of Consumer Response Center
Hoover Co.
101 East Maple
North Canton, OH 44720
330­499­9499
Toll free: 800­944­9200

Terry Gradite
Customer Service Division
The Horchow Collection
111 Customer Way
Irving, TX 75039
214­401­6300
Toll free: 800­395­5397

Cheryl Cook
Director, Consumer Affairs
Hormel Foods Co.
One Hormel Place
Austin, MN 55912­9989
507­437­5940
Toll free: 800­523­4635

Kevin Koesters
Consumer Relations
Huffy Bicycle Co.
P.O. Box 1204
Dayton, OH 45401
513­866­6251
Toll free: 800­872­2453
Fax: 513­865­2835

Customer Relations
Humana Inc.
500 West Main Street
P.O. Box 1438
Louisville, KY 40201­1438
502­580­1000

Hunt-Wesson, Inc.
P.O. Box 4800
Fullerton, CA 92634­4800
714­680­1431

Chris Buzanis
Director, Quality Assurance
Hyatt Hotels & Resorts
200 West Madison Street
39th Floor
Chicago, IL 60606
12­750­1234
Toll free: 800­228­3336

-------I-------

IBM International Services Center
300 East Valencia
Tucson, AZ 85706
Toll free: 800­426­3333

Illinois Bell
see Ameritech

Stephen Powell
Government Affairs Manager
Indiana Bell
251 North Illinois Street
Room 1680
Indianapolis, IN 46204
317­265­5965

Integra International
5200 Keller Springs Road
Suite 1131
Houston, TX 75248
214­233­0966

Dean Peters
Communications Department Manager
International Dairy Queen, Inc.
P.O. Box 39286
7505 Metro Blvd.
Minneapolis, MN 55439­0286
612­830­0200

-------J-------

Michael Bomba
Customer Service Manager
JRT
5000 City Line Road
Hampton, VA 23661
804­827­6000

Jim Bennett
Customer Relations Manager
JVC Company of America
107 Little Falls Road
Fairfield, NJ 07004
201­808­2100
Toll free: 800­252­5722
Fax: 201­808­3351

Carolyn Calkins
Manager, Customer Service
Jackson & Perkins Nursery Stock
2518 South Pacific Highway
Medford, OR 97501
541­776­2400
Toll free: 800­348­3222
Fax: 800­242­0329

Ophelia R. Millon
Manager of Consumer Affairs
James River Corp.
P.O. Box 6000
Norwalk, CT 06856­6000
203­854­2458
Toll free: 800­243­5384

Consumer Relations
Jockey International, Inc.
2300 60th Street
Kenosha, WI 53140
414­658­8111
Fax: 414­658­4740

Public Relations
John Hancock Financial Services
P.O. Box 111
Boston, MA 02117
617­572­6272
TDD: 619­572­9986

Virginia Mellace
Johnny Appleseed's, Inc.
30 Tozer Road
Beverly, MA 01915
Toll free: 800­767­6666
Johnson & Johnson Consumer Products, Inc.
199 Grandview Road
Skillman, NJ 08558
908­874­1000

Claudia Hunter
Subscription Department
Johnson Publishing Co., Inc.
820 South Michigan Avenue
Chicago, IL 60605
312­322­9200 (written complaints only)

Tom Conrardy
Director, Consumer Resource Center
S.C. Johnson and Sons
1525 Howe Street
Racine, WI 53403
Toll free: 800­558­5252

Howard Johnson, Inc.
3400 N.W. Grand Avenue
Phoenix, AZ 85017
602­264­9164

Kaaryn Denig
Vice President
Advertising and Marketing
Jordache Enterprises, Inc.
1411 Broadway
New York, NY 10018
212­944­1330
Toll free: 800­289­5326

-------K-------

Brian Beckwith
President of Special Interest Magazine Group
K­III
717 5th Avenue
New York, NY 10022
212­447­4700

Lisa Brown
Manager, Customer Service
K-mart Corp.
3100 West Big Beaver Road
Troy, MI 48084
810­643­1643

Wayne Wilson
Manager, Customer Relations
Karastan Rugmill
Division of Mohawk Industries, Inc.
P.O. Box 129
Eden, NC 27289
800­476­7113

Rory J. Murphy
Senior Vice President, Operations
Carl Karcher Enterprises
1200 North Harbor Blvd.
P.O. Box 4349
Anaheim, CA 92803
714­774­5796

Consumer Services
Kawasaki Motor Corp., U.S.A.
P.O. Box 25252
Santa Ana, CA 92799­5252
714­770­0400

Consumer Relations Manager
Kayser-Roth Corp.
612 South Main Street
Burlington, NC 27215
910­229­2224

Consumer Communications
Keebler Co., Inc.
One Hollow Tree Lane
Elmhurst, IL 60126
708­833­2900

Linda J. Pell
Director, Consumer Affairs
Kellogg Co.
P.O. Box CAMB
Battle Creek, MI 49016
Toll free: 800­962­1413

Robert A. Shower
Manager, Product Service
Kelly Springfield Tire Co.
12501 Willow Brook Road, S.E.
Cumberland, MD 21502­2599
301­777­6635
301­777­6017

Kelvinator Appliance Co.
see The Frigidaire Co.

Nancy Brebmar
Supervisor, Consumer Relations
Kemper National Insurance Co.
1 Kemper Drive
Long Grove, IL 60049­0001
708­320­2522
Toll free: 800­833­0355

Bonnie Bolduc
Supervisor, Consumer Affairs
Kenner Products
P.O. Box 200
Pawtucket, RI 02862­0200
401­431­8697
Toll free: 800­327­8264

Cindy Van Grinsven
Director, Consumer Services
Kimberly-Clark Corp.
P.O. Box 2020
Neenah, WI 54957­2020
414­721­8000
Toll free: 800­544­1847

Kinetico, Inc.
10845 Kinsman Road
Newbury, OH 44065
216­564­9111

Kingsford Products Co.
see Clorox Co.

Consumer Assistance Center
KitchenAid
2000 M­63 North
Benton Harbor, MI 49022
616­923­4500
Toll free: 800­422­1230

Denise Feglar
Assistant to the Senior Vice President
Public Relations and Communications
Calvin Klein Industries, Inc.
205 West 39th Street, 10th Floor
New York, NY 10018
212­326­6800

Kodiak Smokeless Tobacco
see Conwood Co., L.P.

Kohler Co.
Mark Grunow
Manager, Consumer Affairs
Plumbing and Specialty Products
Alan Wilson
Manager, Sales Administration
Paul Schoelten
Manager, Service and Technical Publications
Kohler, WI 53044
414­457­4441
ATTN: Consumer Response Center

Kraft, Inc.
Kraft Court
Glenview, IL 60025
Toll free: 800­323­0768

Judy Holland
Customer Relations Manager
Kroger Co.
1014 Vine Street
Cincinnati, OH 45202
513­762­1589
Toll free: 800­632­6900

Rody Davenport, IV
President and C.O.O.
Krystal Co.
One Union Square
Chattanooga, TN 37402
453­757­1550

-------L-------

Customer Service Department
LA Gear
2850 Ocean Park Blvd.
Santa Monica, CA 90405
310­452­4327
Toll free: 800­786­7800

L&F Products
see Reckitt & Colman, Inc.

Customer Service
L.W.I. Holding Inc.
23279 Thomas Park
Beachwood, OH 44122
216­831­6191
Toll free: 800­654­7817

LaCoupe
see Playtex Family Products Group

Ann P. Gallaher
Manager of Consumer Services
La-Z-Boy Chair Co.
1284 North Telegraph Road
Monroe, MI 48162­3309
313­242­1444

Lydie Botham
Director of Test Kitchens and Consumer Affairs
Land O'Lakes, Inc.
P.O. Box 116
Minneapolis, MN 55440­0116
612­481­2222
Toll free: 800­328­4155

Customer Service
Land's End
Two Land's End Lane
Dodgeville, WI 53595
Toll free: 800­332­4700; 800­356­4444

Bill West
Vice President, Customer Service
Lane Furniture
East Franklin Avenue
P.O. Box 151
Altavista, VA 24517
804­369­5641

Lechmere
275 Wildwood Street
Woburn, MA 01801
617­476­1404
Toll free: 800­733­4666

Carol Manley/White Hall/Robins
Manager, Consumer Affairs
Lederle Consumer Health
1407 Cumming Drive
Richmond, VA 23220
Toll free: 800­282­8805

Tim Kellerman
Customer Service Team
Lee Apparel
9001 West 67th Street
Merriam, KS 66202
913­384­4000

L'eggs Products
5660 University Parkway
Winston-Salem, NC 27105
910­768­9540

Leichtung, Inc.
see L.W.I. Holding Inc.

Lennox Industries
P.O Box 799900
Dallas, TX 75379­9900
214­497­5000

Consumer Services Dept.
Lever Brothers Co.
390 Park Avenue
New York, NY 10022­4698
Toll free: 800­598­1223

Levi Strauss & Co.
1155 Battery Street
San Francisco, CA 94111
Toll free: 800­USA­LEVI

Eleanor Eckardt
Vice President, Consumer Relations
Levitz Furniture Corp.
6111 Broken Sound Parkway, N.W.
Boca Raton, FL 33487­2799
Toll free: 800­631­4601

Customer Service
Levolor Home Fashion
4110 Premier Drive
High Point, NC 27265
910­812­8181
Toll free: 800­LEVOLOR

David Hoffman
Assistant Vice President
Director of Corp. and Public Affairs
Liberty Mutual Insurance Group
175 Berkeley Street
Boston, MA 02117
617­357­9500
Toll free: 800­225­2390

Customer Service
Lillian Vernon Corp.
2600 International Parkway
Virginia Beach, VA 23452
804­430­1500
Toll free: 800­285­5555

Consumer Communications
Eli Lilly & Co.
Lilly Corporate Center
Indianapolis, IN 46285
317­276­8588

Vice President
Financial and Public Relations
The Limited, Inc.
Three Limited Parkway
Columbus, OH 43230
614­479­7000

Long John Silver's
315 S. Broadden
Lexington, KY 40508
606­388­6000

L'Oreal
see Cosmair, Inc.

Mike Loy
Customer Relations Manager
Lorillard Tobacco Co.
2525 East Market Street
P.O. Box 21688
Greensboro, NC 27420­1688
910­373­6669 (complaints)

Communications Department
Los Angeles Times
Times Mirror Square
Los Angeles, CA 90053
213­237­5000

Judith Decker
Communications Manager
Lucky Stores, Inc.
P.O. Box 5008
San Leandro, CA 94577
510­678­5444

-------M-------

Customer Services
MAACO, Inc.
381 Brooks Road
King of Prussia, PA 19406
Toll free: 800­523­1180;
800­521­6282

Corporate Communications and Public Affairs
MCA Inc.
100 Universal City Plaza
Universal City, CA 91608­1085
818­777­3591

Jane King
Senior Manager, Consumer Affairs
MCI Communications
1200 South Hayes Street, 11th Floor
Arlington, VA 22202
Toll free: 800­677­6580

Consumer Affairs Department
M&M/Mars, Inc.
High Street
Hacketstown, NJ 07840
908­852­1000

MTV Networks
see Viacom International Inc.

Vice President
Customer Service
R.H. Macy & Co., Inc.
151 West 34th Street
New York, NY 10001
212­695­4400

Consumer Services Manager
Mannington Mills, Inc.
P.O. Box 30
Salem, NJ 08079
609­935­3000
Toll free: 800­356­6787

Professional Services Office
Manor Care Corp.
10770 Columbia Pike
Silver Spring, MD 20901
301­681­9400
Toll free: 800­833­7696

Manville Corporation/Schuller International, Inc.
P.O. Box 5108
Denver, CO 80217­5108
303­978­2000
Toll free: 800­654­3103

Corporate Customer Relations
Marine Midland Bank, N.A.
One Marine Midland Center
Buffalo, NY 14203
716­841­1000

Marion Merrell Dow Inc.
see Hoechst Marion Roussel

Attention: Department 921.60
Consumer Affairs
Marriott Corp.
One Marriott Drive
Washington, DC 20058
301­380­3000

Karen Filler, CLU
Director of Customer Relations
Massachusetts Mutual Insurance Co.
1295 State Street
Springfield, MA 01111
413­788­8411
Toll free: 800­828­4902

MasterCard International
(contact issuing bank)
Toll free: 800­826­2181
(lost or stolen cards or questions about the MasterCard system)

Anthony Lopes, President
Matsushita Services Co.
50 Meadowlands Parkway
Secaucus, NJ 07094
201­348­7000

Gail Carpentar
Director, Consumer Affairs
Mattel Toys, Inc.
333 Continental Blvd.
El Segundo, CA 90245­5012
310­252­2000
Toll free: 800­524­TOYS

Max Factor
see Procter & Gamble Co.

Consumer Affairs
Maxicare Health Plans, Inc.
1149 South Broadway
Los Angeles, CA 90015
213­742­0900

Maxwell House
see General Foods

James F. Harner
Senior Vice President
Customer Service and Operations
May Department Stores Co.
611 Olive Street
St. Louis, MO 63101
314­342­6300

Lori L. Wren
Manager, Consumer Relations
Maybelline Inc.
P.O. Box 372
Memphis, TN 38101­0372
901­320­2166
Toll free: 800­944­0730

Customer Service Department
Mayflower Transit, Inc.
P.O. Box 107
Indianapolis, IN 46206
317­875­1000
Toll free: 800­428­1234

Mary Randisi
Director, Consumer Affairs
McCormick & Co., Inc.
211 Schilling Circle
Hunt Valley, MD 21031
301­527­6273
Toll free: 800­632­5847

McCrory Stores, Inc.
2955 East Market Street
York, PA 17402
717­757­8181

Beth Petersohn
Manager, Customer Satisfaction Department
McDonald's Corp.
Kroc Drive
Oak Brook, IL 60521
708­575­6198

Customer Service Manager
McGraw-Hill, Inc.
1221 Avenue of the Americas
New York, NY 10020
Toll free: 800­262­4729

Consumer Services
McKee Foods Corp.
P.O. Box 750
Collegedale, TN 37315
Toll free: 800­522­4499

Vice President Manufacturing/TSO
McKesson Water Products Co.
3280 E. Foothill Blvd. #400
Pasadena, CA 91107
818­585­1000

Consumer Affairs
McNeil Consumer Products Co.--
Johnson & Johnson
7050 Camp Hill Road
Fort Washington, PA 19034
215­233­7000

Marshall Morton
Senior Vice President
Media General, Inc.
333 East Grace Street
Richmond, VA 23219
804­649­6000

Nancy Little
Customer Service Representative
Meineke Discount Muffler
128 South Tryon Street, Suite 900
Charlotte, NC 28202
704­377­3070

Yvette Harris
Manager, Customer Relations
Melitta USA, Inc.
17757 U.S. Highway 19 North
Suite 600
Clearwater, FL 34624
Toll free: 888­635­4882

Paul S. Videman
Executive Vice President (Retail Bank)
Mellon Bank Corp.
One Mellon Bank Center
Room 5135
Pittsburgh, PA 15258­0001
412­234­8552

Consumer Affairs
Melville Corporation
1 Theall Road
Rye, NY 10580
914­925­4000

Consumer Relations
Mem Company, Inc.
Union Street
Northvale, NJ 07647
201­767­0100

Mennen Co.
see Colgate, Palmolive, Mennen Co.

Mentholatum Co., Inc.
1360 Niagara Street
Buffalo, NY 14213
716­882­7660

Patricia Royer
Vice President, Consumer Affairs
Merck Medco Manage Care, Inc.
100 Summit Avenue
Montvale, NJ 07645
201­358­5530
Fax: 201­358­5793

Service Department
Mercruiser
3003 North Perkins Road
Stillwater, OK 74075
405­377­1200

Service Department
Mercury Marine
P.O. Box 1939
Fond Du Lac, WI 54936­1939
414­929­5000

M. J. Mosiniak
Manager, Customer Support
Merillat Industries
5353 West U.S. 223
Adrian, MI 49221
517­263­0771

Customer Service Dept.
Merrill Lynch Pierce Fenner & Smith
265 Davidson Avenue, 4th Floor
Somerset, NJ 08873
908­563­8777

Colleen Dahle-Hong
Consumer Affairs Analyst
Mervyn's
22301 Industrial Blvd.
Hayward, CA 94541
510­727­3000

Bruce C. Hemer
Director, Consumer Affairs
Metropolitan Life Insurance Co.
One Madison Avenue
Area 1­Z
New York, NY 10010­3690
212­578­2544

Consumer Relations Dept.
Michelin Tire Corp.
P.O. Box 19001
Greenville, SC 29602
Toll free: 800­847­3435

Michigan Bell Telephone Co.
see Ameritech

Cindy Rosenbrook
Customer Service Manager
Michigan Bulb Co.
1950 Waldorf, N.W.
Grand Rapids, MI 49550
616­771­9500
Fax: 616­435­9208

Louis Gergits
Manager, Consumer Relations
Midas International Corp.
225 North Michigan Avenue
Chicago, IL 60601
Toll free: 800­621­8545

Mid-Michigan Surgical Supply
595 North Avenue
Battle Creek, MI 19017
616­962­9541
Toll free: 800­445­5820
Fax: 616­926­9650

Customer Service
Miles Kimball
41 West 8
Oshkosh, WI 54906
(written inquiries only)

Debra K. Wood
Consumer Service Coordinator
Milton Bradley Co.
443 Shaker Road
East Long Meadow, MA 01028
413­525­6411, ext. 2288
Fax: 413­525­1767

Charles Hoppe
National Manager, Consumer Service
Minolta Corp.
101 Williams Drive
Ramsey, NJ 07446
201­825­4000
Fax: 201­825­7605

Help Line
Minwax, Inc.
10 Mountain View Road
Upper Saddle River, NJ 07458­1934
Toll free: 800­523­9299

Miracle Gro Products, Inc.
see Scotts Miracle Gro Products, Inc.

Consumer Relations
Mitsubishi Electronics America, Inc.
6100 Atlantic Blvd.
P.O. Box 5025
Norcross, GA 30071­1305
Toll free: 800­332­2119

Otis Williams
Customer Relations Manager
Mobil Oil Corp.
3225 Gallows Road
Fairfax, VA 22037
Toll free: 800­662­4592

R.D. Bahr
Credit Services Manager
Mobil Oil Credit Corp.
11300 Corporate Avenue
Lenexa, KS 66219­1385
Toll free: 800­225­9547

Customer Service
Monet Group Inc.
Crystal Brand Jewelry Group
Number Two Lonsdale Avenue
Pawtucket, RI 02860
401­728­9800

General Information
Monsanto Co.
800 North Lindbergh Boulevard
St. Louis, MO 63167
314­694­1000

Cindy Mace
Customer Relations Manager
Montgomery Ward
One Montgomery Ward Plaza, 9­S
Chicago, IL 60671
Toll free: 800­695­3553

Mark T. Beaudouin
Sr. Vice President and General Counsel
Morse Shoe Inc.
A Subsidiary of J. Baker, Inc.
555 Turnpike Street
Canton, MA 02021
617­828­9300
Fax: 617­821­0614

Consumer Affairs
Morton International
Morton Salt Division
100 North Riverside Plaza
Chicago, IL 60606
312­807­2694

Corporate Communications